Passenger Information

The following information will answer many of your questions about the details of your cruise. For additional information, please call Pearl Seas Cruises at 888-891-8334.

Departure Ports

All departure ports are located near major airports and rail systems. Please reference your pre-cruise booklet for a list of airports recommended for travel to your particular cruise departure point.

Cruises depart at 3:00 p.m. or earlier if all passengers have arrived. Passengers may board after 11:00 a.m.; crew members will be available to transfer luggage to the staterooms. Passengers are recommended to arrive at the ship no later than 2:00 p.m. Cruises sometimes return the evening before the last day of the cruise, and passengers may stay on board until approximately 8:00 a.m. on the last day. Breakfast is served on the last day of every cruise.

Reservations should be made as far in advance as possible to ensure the availability of the cruise and stateroom choice.

Pearl Seas Cruises’ per person fares are shown in U.S. dollars and include passage, dining service, snacks, complimentary cocktail parties and entertainment aboard the ship. Fares do not include items of personal nature, shore tours, port charges, gratuities and transportation to and from the ship. Should the company for any reason cancel a cruise or terminate a cruise early, a prorated refund for the cancelled portion of the cruise will constitute full liquidated damages to the passengers. 

One person occupying a double stateroom will be charged 150% or 175% of the double occupancy, depending on the type of stateroom occupied.

A deposit of $500.00 per person is required to confirm any reservation on trips of 9 nights or less, and $900.00 per person on trips of 10 nights or more. Contact Pearl Seas Cruises for additional information concerning groups. Final payments are due 90 days prior to the sailing date. Reservations made within 60 days of departure date must be accompanied by full payment.

American Express, MasterCard, Visa or Discover cards are accepted for deposit and/or final payment.

Upon returning to the United States, all baggage is subject to inspection by U.S. Customs Service. Guests originating or ending their cruise in a foreign port may also be subject to inspection by local customs officials. Residents of the United States are allowed a duty-free exemption of $800 per person.

All passengers are required to have valid passports. Visas may be required for certain ports visited. Without the proper documentation, passengers may not be able to disembark in certain ports of call. Obtaining all travel documents such as passports, visas, proof of citizenship, etc., required for disembarkation at various ports of call are the responsibility of the passenger. Passengers will not be allowed to cruise without proper documentation and no refund of cruise fare will be issued to any passenger failing to bring such documentation. Passports must be valid six months after the final date of the cruise.

Casual sportswear is suggested for during the day. Attire should include warm weather wear as well as sweaters for an occasional cool evening. Comfortable walking shoes, a windbreaker and light rainwear are also recommended items. 110-volt household current is available in all staterooms for electric appliances.

Meals are served in the spacious dining salon, which accommodates all passengers at one seating. The day’s menu is announced well in advance, and takes advantage of fresh meats and seafood and in-season fruits and vegetables. Special menus are available to passengers on restricted diets. Breakfast is prepared to order on most mornings, and coffee, beverages and snacks are available 24 hours a day.

Pearl Seas Cruises does not guarantee departure point, termination point or any intermediate stop. Itineraries, schedules and ships are always subject to change at any time without notice due to weather conditions, availability of docks, shoaling, ships or any other reason. The times of departure and arrival, and the points of departure and arrival, as well as intermediate stops, are subject to change. 


Pearl Seas Cruises' 24-hour cancellation policy allows you to reserve your cruise knowing that if you change your mind within 24 hours you will receive a 100% refund. Cancellation requests must be received within 24 hours of initial payment. After 24 hours cancellation charges apply.

All cancellation requests must be received by email to

Our Cancel For Any Reason Protection Plan (the “Plan”) offers the opportunity to receive a refund beyond our standard refund policy. The Plan is a cancellation fee waiver offered by Pearl Seas Cruises and the Plan cost is non-refundable in the event of cancellation. This Plan is not insurance. You receive Deluxe Protection when you purchase the Plan within 14 days of initial payment for your cruise package or Basic Protection when you purchase the Plan 15 days or more after initial payment. More details about our Cancel For Any Reason Protection Plan can be found in the link here.
If you cancel, money-back refunds or issuance of Cruise Credits will be made according to the schedule below. All cruise package cancellations will incur a non-refundable $250.00 per person Cancellation Administrative Charge, unless cancelled within 24 hours of initial payment. Cancellation Administrative Charges can be applied as a courtesy discount to a new cruise package for you if you make initial payment within one year of cancellation. If only add-on experiences (i.e. Signature Excursions) are cancelled the Cancellation Administrative Charge will be waived, but fees will still apply according to the table below. Please contact us at 800-983-7462 to find out more.


Up to 91 Days      

100% money-back refund

100% money-back refund

 100% money-back refund

Between 90 and 46 Days      

50% money-back refund

80% money-back refund

 90% money-back refund

Between 45 and 10 Days      


80% money-back refund

90% money-back refund 

9 Days or Less and Up until the Start of Your Cruise Package     


70% in Cruise Credits*†

 80% in Cruise Credits*†

*Cancellation Administrative Charge of $250.00 per person will be applied to all refunds in the table above.
†Each Cruise Credit issued to you may be applied against one dollar of a future cruise package purchased by you. Cruise Credits have no cash value, are non-transferable, and must be used for travel within twelve months from the date of issuance.

Pearl Seas Cruises, LLC wants you to have the best cruise ever. That’s why we created the Cancel For Any Reason Protection Plan, providing you with peace of mind, because, unfortunately, the unexpected does sometimes occur. A Cancellation Administrative Charge of $250 per person for any cruise 9 nights or less, or $425 per person for any cruise 10 nights or more, is deducted from any refund. For information on the Cancel For Any Reason Protection Plan, contact Pearl Seas Cruises, LLC at 800-983-7462.

Cancellation Protection Plan Summary
Cancellation Protection Plan Details

Pearl Seas Cruises’ ships are equipped with handicap-accessible rooms. Most ships’ lounges, sun decks, and dining salons are accessible by wheelchairs and allow for talking-aid devices. The ships are also equipped with an elevator to all stateroom decks for ease of movement between decks.

Pearl Seas Cruises ships are equipped with the latest safety, navigating and communications systems, including defibrillators and oxygen. Most systems on the ships are equipped with backup equipment for safety and convenience.

Passenger’s rights and obligations relating to all cruises are set out in the “Terms & Conditions of Passage.” By booking a cruise with Pearl Seas Cruises you agree to the Terms & Conditions of Passage, which can be found at or mailed to you upon request.

For information regarding our policy in the event of the nonperformance of a cruise, please Click Here.

Learn more about our Privacy Policy.

As Members of the Cruise Lines International Association, we are dedicated to the comfort and care of all passengers on oceangoing cruises throughout the world. To fulfill this commitment, our Members have agreed to adopt the following set of passenger rights.

Cruise Specialist

If you have any questions in the meantime, please call a Cruise Specialist


7 days a week


For further information or questions, please contact Customer Service at 888-891-8334. Our offices are open 7 days a week.

Mon - Fri, 8:00am to 9:30pm EST
Sat, 8:00am to 8:30pm EST
Sun, 8:30am to 7:00pm EST